We provide comprehensive on-site support for desktop workstations, laptops, printers, and PDAs. Services include:
- initial system setup and deployment
- automated anti-virus protection where applicable
- periodic hardware maintenance and software updates
- on-call support for mission-critical applications
- third-party software installation
- manage connections to primary data storage
- configure TSM backup/archive client
- interface with computing services across the Johns Hopkins community
Our standard rate for cradle-to-grave contract support is $360/device/year.
Non-contract support is available at $80/hour (half-hour minimum).