LAN/Desktop Services

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We provide comprehensive on-site support for desktop workstations, laptops, printers, and PDAs. Services include:

  • initial system setup and deployment
  • automated anti-virus protection where applicable
  • periodic hardware maintenance and software updates
  • troubleshooting
  • on-call support for mission-critical applications
  • third-party software installation
  • manage connections to primary data storage
  • configure TSM backup/archive client
  • interface with computing services across the Johns Hopkins community

Rates

Our standard rate for cradle-to-grave contract support is $360/device/year.

Non-contract support is available at $80/hour (half-hour minimum).